Privacy policy

At Cotton Fellows, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website or make a purchase.

1. Information We Collect

When you use our website or place an order, we may collect:

  • Personal information: Name, email address, phone number, shipping & billing address

  • Order history: Products you buy, preferences, and interactions with our website

  • Website usage data: IP address, browser type, pages visited, and other analytics to improve our service

2. How We Use Your Information

We use your information to:

  • Process and deliver your orders

  • Provide customer support

  • Send updates about your order, new products, or promotions (only if you opt-in)

  • Improve our website and services

  • Prevent fraud and ensure secure transactions


3. Sharing Your Information

We respect your privacy. We do not sell or share your personal information with third parties for marketing purposes.

We may share information with:

  • Shipping & delivery partners to fulfill your order

  • Payment providers to process payments securely

  • Legal authorities if required by law

4. Security

Your personal data is protected with industry-standard security measures. All payment information is encrypted and processed via trusted payment gateways.

5. Cookies & Tracking

Our website uses cookies and analytics to:

  • Improve your shopping experience

  • Track site performance

  • Show personalized content and promotions

You can choose to disable cookies in your browser settings, but some features may not work properly.

6. Your Rights

You have the right to:

  • Access your personal information

  • Request corrections or updates

  • Request deletion of your data (unless required for legal or business purposes)

To exercise your rights, contact us at info@cottonfellows.com.

7. Updates to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated date. Please review this page periodically to stay informed.

8. Contact Us

If you have questions about our Privacy Policy, you can reach us at:

  • Email: support@cottonfellows.com

  • Phone / WhatsApp: 0300 1108901